Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Krasyn platform ("Platform") operated by Krasyn LLC ("Krasyn," "Company," "we," "us," or "our"), an Idaho limited liability company, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our HIPAA & BAA policies. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Platform. We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least thirty (30) days before they take effect. Your continued use after the effective date of any modification constitutes acceptance of the modified Terms.

2. Description of Service

Krasyn is an AI-native outpatient electronic medical records (EMR) platform designed for healthcare providers to manage clinical documentation, order entry, medication management, billing, results review, and practice operations. The Platform is designed exclusively for outpatient clinical settings. It is not designed for, and must not be used in, inpatient, emergency department, intensive care, or surgical settings.

3. Eligibility and Registration

The Platform is intended for use by licensed healthcare providers, authorized clinical staff, and administrative personnel within healthcare organizations. By registering, you represent and warrant that:

• You are at least 18 years of age
• You are authorized by your organization to access the Platform
• All registration information you provide is accurate, current, and complete
• You will maintain the accuracy of your registration information
• Your use will comply with all applicable laws and regulations

4. User Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Use a strong, unique password and not share it with anyone
• Notify us immediately at security@krasyn.com of any unauthorized access or security breach
• Log out of your account at the end of each session, especially on shared devices
• Not allow others to use your account credentials

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, are being used in violation of these Terms, or pose a security risk.

5. HIPAA Compliance and Business Associate Agreement

Krasyn LLC operates as a Business Associate as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended by the Health Information Technology for Economic and Clinical Health Act ("HITECH Act"). Before any Protected Health Information ("PHI") is processed through the Platform, the subscribing Covered Entity must execute a Business Associate Agreement ("BAA") with Krasyn LLC

Krasyn will not access, use, or disclose PHI except as permitted or required by the BAA, HIPAA, and applicable law. For BAA requests, contact compliance@krasyn.com. See our HIPAA & BAA Information page for complete details.

6. AI-Assisted Features and Clinical Decision Support

Krasyn incorporates artificial intelligence features for clinical decision support, documentation assistance, and workflow optimization. You acknowledge and agree that:

• Advisory only: All AI-generated content, suggestions, diagnoses, treatment recommendations, and clinical decision support outputs are advisory only and do not constitute medical advice
• Provider responsibility: A licensed healthcare provider must independently review, verify, and approve all AI-generated content before any clinical action is taken or any entry is finalized in a patient record
• No substitute: AI features are not a substitute for professional medical judgment, clinical training, or the provider-patient relationship
• No guarantee of accuracy: AI outputs may contain errors, inaccuracies, or omissions. Krasyn makes no warranty regarding the accuracy, completeness, or clinical appropriateness of AI-generated content
• Audit trail: All AI interactions are logged in the audit trail for transparency, accountability, and regulatory compliance

7. Data Ownership and Intellectual Property

7.1 Your Data

You retain all ownership rights in and to all clinical data, patient records, and other content you enter into the Platform ("Your Data"). Krasyn acquires no ownership interest in Your Data. Upon termination of your subscription, you may request export of Your Data in a standard, machine-readable format for a period of at least ninety (90) days, subject to applicable data retention requirements. For Protected Health Information, the return and destruction of data are governed by the executed Business Associate Agreement.

7.2 Platform Intellectual Property

The Platform, including its software, design, features, documentation, and all improvements and modifications thereto, is the exclusive property of Krasyn LLC and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purpose during the term of your subscription.

7.3 Feedback

Any suggestions, ideas, or feedback you provide about the Platform may be used by Krasyn without any obligation to you.

8. Acceptable Use

You agree to use the Platform only for its intended purpose as a clinical EMR in outpatient settings. You shall not:

• Share login credentials with unauthorized individuals
• Attempt to access data outside your authorized scope or organization
• Use the Platform for non-clinical commercial purposes
• Reverse-engineer, decompile, or disassemble the Platform
• Interfere with, disrupt, or attempt to gain unauthorized access to the Platform
• Transmit any malicious code, viruses, or harmful software
• Use the Platform in any manner that violates HIPAA or other applicable law
• Use the Platform in inpatient, emergency, ICU, or surgical settings
• Scrape, harvest, or extract data from the Platform by automated means

See our full Acceptable Use Policy for additional details.

9. Service Availability and Support

We target the service-level objectives published at krasyn.com/sla; objectives are not contractual guarantees unless expressly incorporated into a signed order form. We do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated at least 48 hours in advance when feasible. We will use commercially reasonable efforts to minimize disruption to your operations.

Technical support is available via email at support@krasyn.com. Response times are governed by your subscription agreement.

10. Fees and Payment

Access to the Platform requires a paid subscription. Fees are set forth in your subscription agreement or order form. Unless otherwise stated:

• Fees are invoiced monthly or annually in advance
• Payment is due within thirty (30) days of invoice
• We may suspend access for accounts more than thirty (30) days past due after providing written notice
• All fees are non-refundable except as expressly stated in these Terms or your subscription agreement

11. Warranties and Disclaimers

11.1 Our Warranties

Krasyn warrants that the Platform will perform materially in accordance with the applicable documentation during the term of your subscription. If the Platform does not conform to this warranty, your exclusive remedy is for Krasyn to use commercially reasonable efforts to correct the nonconformity.

11.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 11.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." KRASYN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KRASYN DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11.3 Medical Disclaimer

KRASYN IS A TECHNOLOGY PROVIDER. WE DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSES, OR TREATMENT RECOMMENDATIONS. THE PLATFORM IS A TOOL FOR USE BY LICENSED HEALTHCARE PROVIDERS. ALL CLINICAL DECISIONS REMAIN THE SOLE RESPONSIBILITY OF THE TREATING HEALTHCARE PROVIDER. KRASYN EXPRESSLY DISCLAIMS ANY LIABILITY ARISING FROM CLINICAL DECISIONS MADE USING THE PLATFORM.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL KRASYN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER KRASYN WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• AGGREGATE LIABILITY CAP: KRASYN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO KRASYN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
• CLINICAL OUTCOMES: KRASYN SHALL NOT BE LIABLE FOR ANY ADVERSE CLINICAL OUTCOMES, PATIENT HARM, MISDIAGNOSIS, OR TREATMENT ERRORS ARISING FROM USE OF THE PLATFORM OR RELIANCE ON AI-GENERATED CONTENT.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Krasyn LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation, including HIPAA
• Any clinical decisions made using the Platform
• Any breach of your obligations regarding PHI
• Any claim by a third party related to your use of the Platform

14. Termination

14.1 Termination by You

You may terminate your account at any time by providing thirty (30) days' written notice to support@krasyn.com. Termination does not relieve you of any obligation to pay accrued fees.

14.2 Termination by Krasyn

We may suspend or terminate your access immediately and without notice if:

• You breach these Terms or the BAA
• Your use poses a security risk to the Platform or other users
• We are required to do so by law or government order
• Your account is delinquent for more than sixty (60) days

14.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. We will retain Your Data for at least ninety (90) days following termination to allow for data export, after which it will be securely deleted unless retention is required by law. For Protected Health Information, the return and destruction of data upon termination are governed by the executed Business Associate Agreement. Provisions that by their nature should survive termination (including Sections 7, 11, 12, 13, 15, 16, and 17) shall survive.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of laws principles. You consent to the exclusive jurisdiction of the state and federal courts located in Kootenai County, Idaho for any disputes arising under these Terms.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute informally by contacting legal@krasyn.com. The parties will attempt to resolve the dispute within thirty (30) days.

16.2 Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Kootenai County, Idaho by a single arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, BAA, and any subscription agreement, constitute the entire agreement between you and Krasyn regarding the Platform.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
• Assignment: You may not assign these Terms without our prior written consent. Krasyn may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Krasyn shall not be liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet failures, or cyberattacks.
• Notices: All notices must be in writing and sent to legal@krasyn.com or to the email address on your account.

18. Contact Information

For questions about these Terms:

• Legal inquiries: legal@krasyn.com
• Privacy inquiries: privacy@krasyn.com
• HIPAA/compliance: compliance@krasyn.com
• Security issues: security@krasyn.com
• General support: support@krasyn.com

Krasyn LLC
2489 N Side Saddle Lane
Post Falls, ID, United States